Welcome to the Covlary FAQ page. We've answered the questions we hear most often below. If there's anything else you need, our team is just an email away.
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How long will it take to receive my order?
How long will it take to receive my order?
Here's a quick breakdown of our timelines:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery: 7–10 business days
For the full picture, see our Shipping Policy.
Do you offer free shipping?
Do you offer free shipping?
Yes — all orders within the United States ship free. Our Shipping Policy has the details.
Where is Covlary located?
Where is Covlary located?
Covlary is a United States–based business offering a curated range of quality products, with shipping available across the United States.
What if I receive a defective product?
What if I receive a defective product?
If an item arrives faulty, we'll replace it at no cost to you. Just contact us and return the item within 30 days. Our Refund & Return Policy explains how.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Yes, you have a 24-hour cancellation window. Contact our support team within that time and we'll take care of it.
What is your return policy?
What is your return policy?
We keep returns simple and hassle-free. You'll find the complete details in our Refund & Return Policy.
When will I get my refund after returning an item?
When will I get my refund after returning an item?
Once we receive and inspect your return, we process your refund. It typically appears on your original payment method within 7 business days. See our Refund & Return Policy for more.
Do you offer a warranty or guarantee?
Do you offer a warranty or guarantee?
Yes, every purchase comes with a 30-day guarantee. Our Refund & Return Policy has the specifics.
How can I contact customer support?
How can I contact customer support?
Reach us anytime by email at Support@covlary.com or by phone at +1 (321) 357 4616.
Do you ship internationally?
Do you ship internationally?
Not at this time — we currently ship only within the United States.
Do you have a physical store I can visit?
Do you have a physical store I can visit?
We're an online-only store, which lets us keep prices competitive and our selection wide.
Can I place a bulk order?
Can I place a bulk order?
Yes, we welcome bulk orders. Contact our support team and we'll help you arrange one.
How do I exchange a product?
How do I exchange a product?
Exchanges are covered in our Refund & Return Policy — reach out and we'll guide you through it.
How can I track my order?
How can I track my order?
Once your order ships, we email you a tracking number so you can follow it from our end to your door.
Contact Information
Store Name: Covlary
Address: 8410 Wren Road, Fort Myers, Florida 33967, United States
Email: Support@covlary.com
Phone: +1 (321) 357 4616
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: We aim to reply within 1–2 business days.