Refund policy
At Covlary, we want every order to be one you're glad you placed. If something isn't right, we've kept our return process clear and straightforward so you can sort it out without any back-and-forth.
30-Day Returns
You can request a return within 30 days of receiving your order. To qualify, items need to be unused and in the same condition you received them, with all original packaging, tags, and accessories included. Our team will guide you through each step. There is no restocking fee — returns are processed at $0 cost to you on that front.
Return Summary
Return window: 30 days from the date your order is delivered.
Condition required: Unused, in original condition, with original packaging, tags, and accessories.
Support: Our customer service team assists you throughout the return.
Restocking fee: $0 — we never charge one.
Who Pays for Return Shipping
Defective, damaged, or incorrect items: We cover the full cost. This applies whenever you receive the wrong product, an item damaged in transit, or anything that arrives faulty.
Change of mind: If you ordered the wrong item, it doesn't fit, or you simply no longer want it, the return shipping cost is yours to cover. Original shipping charges are non-refundable in these cases.
How to Start a Return
- Reach out: Email us at Support@covlary.com with your order number and the reason for the return.
- Pack it up: Securely repack the item in its original packaging, including every accessory, tag, and document.
- Ship it back: Use the instructions in the return authorization email we send you, including the recommended carrier or method.
Refunds
Inspection: When your return reaches us, we check the item against the conditions above.
Timing: Once approved, your refund is issued to your original payment method. It usually appears within 7 business days, though the exact timing depends on your bank or payment provider.
Exchanges
Want a different size, color, or product instead of a refund? Email us at Support@covlary.com and we'll arrange a quick exchange for you.
Items That Can't Be Returned
For hygiene and safety reasons, a small number of items aren't eligible for return. Where that applies, it is clearly noted on the product page itself.
Still Have Questions?
Check our FAQ page or get in touch with our customer service team using the details below.
Contact Information
Store Name: Covlary
Address: 8410 Wren Road, Fort Myers, Florida 33967, United States
Email: Support@covlary.com
Phone: +1 (321) 357 4616
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response Time: We aim to reply within 1–2 business days.