Quality Guarantee
Quality Guarantee
Last Updated: May 2025
Every Covlary piece is crafted with a commitment to enduring quality. We stand behind the materials and construction of our products and want you to feel confident in your purchase.
Our Quality Commitment
Each Covlary bag and accessory undergoes quality inspection before dispatch to ensure it meets our standards for material integrity, stitching, hardware, and finish.
Craftsmanship Guarantee
If your Covlary product develops a manufacturing defect — such as stitching failure, hardware malfunction, or structural damage not caused by normal wear or misuse — within 6 months of the purchase date, we will assess the issue and offer an appropriate resolution, which may include:
- A replacement of the same or equivalent item (subject to availability)
- A store credit
- A partial or full refund, depending on the nature of the defect
What Is Not Covered
Our quality guarantee does not cover:
- Natural aging, patina, or wear that develops over time (these are characteristics of genuine leather, not defects)
- Damage caused by misuse, accidents, or improper care
- Damage from exposure to water, chemicals, or extreme conditions
- Cosmetic variation in leather grain, tone, or texture (inherent to natural leather)
- Items modified or repaired by a third party
How to Make a Claim
To submit a quality concern, please email support@covlary.com with:
- Your order number
- A brief description of the issue
- Clear photographs of the affected area
Our team will review your claim and respond within 2-3 business days.
Contact Us
Email: support@covlary.com
Phone: +1 (321) 357-4616
Address: 8410 Wren Road, Fort Myers, FL 33967, USA